Business communication notes UNIT-1

Business communication notes

 Lets start boiling water on our gas stove and getting our notes within minutes😌


Okay!!

To get completely into the syllabus of this subject Business communication lovably called as BC Click here



So this will be covering topics as:(Communication, basic forms of communication, barriers to communication)

Lets rock examblasters😌


Communication

The term "communication" is derived from the Latin word 'communicare' which refers to sharing, contributing, informing, popularising or spreading any thought or idea.

Communication is very crucial in order to provide a worth while interaction among people. Hence, communication can be understood as an exchange of views, ideas or information.

According to Newman & Summer,

"Communication is an exhange of facts, ideas, opinions or emotions by two or more persons."

Charachteristics of effective organisational communication

Inevitable 

(Unavoidable......necessary to communicate)

Continuos process

(Never ending as ideas and informations are infinte)

Two-way process  

(Involves speaker/sender/writer & listener/reciever/reader  both)

Short-lived process 

(Sharing of one information or idea gets completed within minutes )

Universal phenomenon 

(Used all over the world by all ages)

Contextual Needs 

(Communication is always in reference to idea being shared)

Proper understanding 

(Effective listening makes people understand ideas better)

Leads to the achievement of org goal 

(Communication is involved in every magament function)

Eliminates misunderstandings

(Proper communication clears all doubts and builds better relations)

Scope of communication

Communication being inevitable is the need of each and every living being thus, impacting every aspect of life.
Scopes of communication are in:

Personal life 

Social life 

Industry 

Business 

Management 

Politics 

Religion 

International relations 

Industrial relations 

Decision- making 

Publicity

And many more, the list is endless. All charachteristics of communication aid in every aspect of life as without communicating a man is not even worthy of thinking his existence.

Purpose of communication

Numerous of purposes are there to talk, may be professional, personal or psychological such as:

To give & recieve information 

To convey the right message 

To provide advice

To persuade 

(The art of influencing people's attitude, opinions and actions is known as persuasion.)

To recieve suggestions 

(To avoid misunderstandings & ambiguity, suggestions are welcomed.)

To motivate people 

(Motivation is a process of making people wokr harder and better to achieve goals.)

To provide counselling 

To issue orders & instructions 

(For directing & controlling purposes.)


Elements of communication

Sender/Encoder/Speaker/Writer 

(The one who shares ideas or opinions.)

Message 

(The coded/formed ideas or thoughts.)

Medium/Channel

(The medium throught which one wants to communicate like telephone, letter, etc.)

Reciever/Decoder/Listener/Reader 

(The one to whom ideas or opinions are being sent or communicated.)

Feedback

(Reciever's response to the message is feedback.)

Process of communication

Communication process is a two-way and never ending process thus makes a circle like

SENDER/SOURCE 

(Generates an idea)

ENCODING 

(Transforms it into a meaningful & relevant message.)

MESSAGE 

(Encoded idea is termed as message.)

MEDIUM/CHANNEL 

(The way by which sender sends message.)

RECIEVER 

(Reciever recieves the message passed from that medium.)

DECODING 

(Reads/listens the recieved message and understands it.)

FEEDBACK

(Respond back to the sender in context to the message recieved.)


7Cs of effective business communication

These are some fundamental concepts followed on all the communication forms and plays a significant role in the success of any communication. These are:

Conciseness 

(Short & clear)

Correctness 

(No semantic errors)

Concreteness 

(Only specific and required facts & figures)

Clarity 

(Clarity of thoughts & experssions)

Completeness 

(All relevant and required informations should be mentioned.)

Consideration 

(Keeping reciever first and you-attitude.)

Courtesy 

(Politeness)

Role of communication

Some important domains where communication is of utmost importance are given below:

1. Managing complex situations
2. Establising cooperation & understanding
3. Effective management of organisation
4. Facilitates cohesion(feeling of knowingness & bonding)
5. Developing positive company image
6. Increases profits 
7. Fewer layoffs(employee turnover ratio)
8. Better customer interactions
9. Ease of information collection & dessimination/distribution.

Qualities of a good/true communicator

1. Active and effective listening
●● effective listening is in upcoming blogs and videos●●
2. Clarity of thoughts and expressions
3. Empathy for others
4. Non-verbal interpreter
●●Non-verbal is in upcoming blog & videos●●
5. Open-mindedness(for accepting feedbacks)
6. Positive thinking 

Importance of communication in management

Communication is an important component of the management process because it is the:

Basis of decision-making & planning

(Involves dicussing & anlysis needs, situations & prolems with their solutions.)

Ensures continuos & efficient working of organisation 

(Helps in directing & controlling functions.)

Ensures proper coordination 

(Guides and persuade employees.)

Improves managerial efficiency 

(By building better employee-employer relationship.)

Promotes cordial industrial relations 

(Promotes professional relations in a positive way.)

Helps in establishing effective leadership

(By taking part into group activities &  promoting teamwork.)

Motivates & boosts morale  

(Guides, helps and resolves problems.)

Ensure effective control 

(Used to direct, order & instruct employees.)

Provides job satisfaction 

(Through informal communication among employees for psychological satisfaction.)

Facilitates democratic management

(Involves welcoming suggestions & taking feedbacks.)

■Basic forms of communication & barriers to it are in the following blogs■

The better the learnings the better the earnings😎

To get in depth knowledge of these topics you can also look Into it.

Thank you for reading🙏😊

Stay tuned and remember that you are "EXAMBLASTERS" powered by ●EASY NOTES●





Location: India

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